Privacy Policy

Last updated: 24 October 2026

Soul On Sky ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit www.soulonsky.com or order from us, and how we use it.

Information we collect

Order details: name, phone number, email address, billing and shipping address.
Custom order details: design preferences, outfit colours, wedding dates, and photos or fabric swatches you share with us on WhatsApp or Instagram.
Payment information: payments are processed by secure third-party payment gateways. We do not store your card, UPI or bank details.
Website data: device and browser information, pages visited, and cookies, collected to keep the store working and to improve it.

How we use your information

To process, make, pack and deliver your order
To contact you about your order, including via WhatsApp, call, SMS or email
To provide customer support and handle returns or exchanges
To send offers and updates, only if you have agreed to receive them
To prevent fraud and meet legal requirements

Sharing your information

We do not sell your personal information. We share it only with service providers needed to run your order, such as payment gateways, courier partners and our store platform (Shopify), or when required by law.

Cookies

Our website uses cookies to remember your cart, understand how the store is used, and improve your experience. You can disable cookies in your browser settings, though some parts of the site may not work properly.